Boat to Koh Mak: How to book speedboat tickets and pay
At this time the Leelawadee speedboat company can only accept payments for speedboat tickets to Koh Mak by credit card online, via the www.paysbuy.com service, or via direct bank deposit, ATM transfer or Internet Banking transfer for Thai Residents. You can find details for both options on our booking confirmations.
Booking boat tickets online and obtaining them
Booking boat tickets online is required to ensure that you will have a seat on the speed boats to and from Ko Wai or Ko Mak, at the time and date of your choosing. To do so, we ask you to fill out our form on the Laem Ngop to Koh Mak BoatBooking page. After we receive this booking, we will respond with a confirmation by return e-mail, usually within 18 hours, in which we will request an online payment. Please make sure that both our firstname.lastname@example.org e-mail address as well as our email@example.com e-mail addresses will not be blocked by your (provider's) spam filters and / or regularly check your spam box, as due to the standard layout of, and the words in, our confirmations they are often mistaken for SPAM messages.
Once you receive our confirmation message and follow the link in that to (successfully) pay for the tickets online, your booking will become an actual reservation. If time allows for it, we will then send you a voucher via e-mail after 2 or 3 working days. You can use this voucher to exchange it for actual boat tickets at our Leelawadee ticket booths on the Krom Luang pier or the Makathanee pier.
Last minute bookings
As we are still in the process of tweaking our booking system, we currently do not offer an automated way in which you can buy speedboat tickets from Trat online for travel within the next day. If you require tickets on such short notice, please contact us via online chat or the e-mail address or telephone number that is listed below.
Cancellations and Refunds
Due to the small fare, all tickets purchases are strictly non-refundable. International bank charges are usually double of that of the cost of a ticket and only accidental double payments via credit card can be reversed. Only if there is a large number of tickets purchased in a single batch, you can contact our offices to discus possible other options. **Update Nov. 2011: we are currently testing refunds for payments made via Paypal (only). I would appear that we can not refund the total minus 4% credit card charges, if you need to cancel your reservation.
Arrivals and Delays
Note that the speedboats to and from the islands in the Koh Chang archipelago will have to leave on schedule at all times. Requests to wait a few minutes, can sometimes be honored, but delays of more than 10 minutes can not. Note that, typically, it takes up to 30 minutes from Trat City to our Krom Luang pier in Laem Ngop.